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Help & FAQ

  • I received damaged products. What do I do?
    • In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product along with its style code. You must email us/contact us about any damaged items in your shipment within 48 hours of receiving your order.
  • How do I get my refund?
    • Once your return has been authorized, we'd be happy to process your refund & would accordingly refund you the amount back to the same payment mode/account that you used to place this order.
  • I did not get the exact accessory as shown in the product image.
    • Accessories like the pin, pocket square, tie, bow tie, etc. shown may differ from the image.
  • How can I place an Order on your website?
    • Placing an order at our website is as easy as it gets. Kindly follow the following steps to place the order:
    • See something you like?

    • 1. Select the color that you want (if variants are available) of the product you have selected
    • 2. Select your preferred size and add the quantity of the product that you want to order
    • 3. Click 'Add to Cart'
    • 4. Now you can either continue shopping for more items or if you are settled on placing the order for the selected item(s), click on the bag icon on the top right corner and click 'Checkout'.
    • 5. At the Checkout page, you will be prompted to enter your country and location details for calculating the shipment charges
    • 6. Here in this page you can also review you’re shopping details as well as enter discount codes (if you have any)
    • 7. Click 'Get a quote' to know your shipping cost and click 'Checkout'
  • How do I check the status of my order?
    • To check the status of your order, you need to log in with your credentials (if you are registered). Alternatively, you can check the status of your order with your order no. that you have received while purchasing the product.
  • How do I redeem a coupon?
    • You can redeem your coupon in the checkout page after reviewing your order details.
  • How will I know if my order has been placed successfully?
    • On successful placement of your order, you will get notifications in your email as well as the registered mobile number.
  • What are the payment options available?
    • All the default payment options such as payment by debit/credit card, net banking, etc. are available with Bonsoir.
  • Will I get accessories & shirt along with the outfit?
    • Yes, with some styles. If yes, it will be mentioned in the description.
  • Are there any additional charges for customization?
    • Yes, it is mentioned on the product page wherever applicable.